Aspen Coursebook Series Designing Systems and Processes for Managing Disputes

Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike.New to the Second Edition: A chapter-long focus on facilitation skills for designersThe addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, FloridaA new appendix with an overview of mediation for students who have not taken a prior course in mediationAn interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national parkA new question focusing on the issues related to designing court-connected mediation programsUpdates throughout all chapters and the appendixProfessors and students will benefit from: Focus on skills development for dispute systems designersA multidisciplinary approachBiographies of designers, providing students with a sense of how to get into dispute systems design workAn appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitrationProblems and exercises to help students apply their learningExamples of complex disputesFeatured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts Read more